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Trade-in Your Old Bike

 Here's How It Works:


  • Send us an email to with a detailed description of the bike and comprehensive photos, we agree a value, then send the bike to us, and we will give you a voucher towards the nominated new bike of your choice at online store.

In Store:

  • Bring your bike in to one of our stores, have it assessed and we will give you either a trade-in towards a new bike instore, or a voucher towards the nominated new bike of your choice at online store.

 The Fine Print:

  • Trade-in value is determined solely by Bikebug.
  • Any used bike must be in safe, working condition to qualify for trade-in.
  • For an online trade-in, we need to receive a complete set of photos of acceptable quality, showing the overall condition and specific condition of shifters, cranks, pedals, front and rear derailleur, wheels, seat and frame. See below for an example of what we require.
  • For online trade-ins, once we agree on a trade-in value, you will need to send the bike to us. When we receive the bike and it is as described we will forward the voucher to you by email.
  • The cost and risk of sending the bike to us is the customers responsibility.
  • The voucher issued is only valid towards the cost of the bike nominated at the time of trade in valuation.
  • To complete a trade-in application, we need to see an accredited government I.D. including photo (eg. drivers licence), plus an official statement showing a matching address (eg, credit card, bank statement or phone bill, etc.)
  • Before a bike and any attached goods can qualify for trade-in, you must complete and sign a Used Bike form to confirm that you wholly own all goods being traded and personally purchased them from an official source.
  • If you are not the owner, you must declare the official owner of the bike and declare that you have authority to trade the goods.
  • If for any reason another person lays claim to ownership of the bike and has reasonable proof, you agree to repay Bikebug the money that has been exchanged in the agreement.
  • Bikebug is able to do a criminal history check and discuss this product in full with any authorities.
  • Bikebug may advertise or resell the bike in any way seen fit.
  • Bikebug reserves the right to reject any trade-in application at its discretion.
  • voucher conditions as specified on our website also apply.

 Photo Description:

Here is an example of the type of photos we require.

The components we need photographed are:

  • Shifters (left and right)
  • Cranks (left and right)
  • Front derailleur
  • Rear derailleur
  • Seat
  • Top tube