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Frequently Asked Questions

Before Purchase

Delivery

After Purchase

Product

I want to ask more questions.

Before Purchase

  1. Can I order online and pick up from your store?

  2. Do I need an account to shop at Bikebug.com?

  3. Do you do special orders?

  4. How do I place an order?

  5. How do I show prices shown in my local currency?

  6. How do I tell if an item is out of stock or discontinued?

  7. How do you secure my payment details?

  8. If an item is available online, will it be available in store?

  9. What currency will I pay for my order in?

  10. What if I want an item that is out of stock?

  11. What is your privacy policy?

  12. When will my card be charged?

  13. Which credit and debit cards can I use to pay?

  14. Where is your retail store and when can I visit?

     

  15. Do you have a price-match policy?

  16. How can I use a Promotional Code to claim a discount?

  17. Is the pricing on Bikebug.com different to your physical stores (North Sydney, Rosebery, Walsh Bay)?


  1. Can I order online and pick up from your store?

    Yes of course. Just specify instore pickup during the checkout process.

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  2. Do I need an account to shop at Bikebug.com?

    No, you don’t need an account, but if you do, then you won’t have to enter your details every time you buy from us.

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  3. Do you do special orders?

    We will consider any special order, please contact us with your request and we'll endeavour to meet it.

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  4. How do I place an order?

    Just click on the ‘Buy Now’ button and follow the prompts.

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  5. How do I show prices shown in my local currency?

    Just click on the ‘Change Currency’ button on the top right.

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  6. How do I tell if an item is out of stock or discontinued?

    If there is no “Buy Now” button, then the item is out of stock or discontinued. You have probably arrived at the page by following an outdated link.

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  7. How do you secure my payment details?

    We use the Commonwealth Bank Secure Payments Seal.

    This seal is part of the Commonwealth Bank provided secure internet payment service we are using. It assures you that we are compliant with the internationally set Payment Card Industry Data Security Standards, which govern the secure storage and handling of your card data.

    It also indicates that we consider the security of your credit card details to be of prime importance. All approvals on your card are obtained from your credit card provider in real time.

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  8. If an item is available online, will it be available in store?

    Not necessarily. We source our online products and instore from different sources, so they may be in one place but not the other. If you want to view an item, contact us.

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  9. What currency will I pay for my order in?

    If you use Paypal it will charge you in the currency you select and then converted to your local currency. If you use a credit card it will charge you in Australian dollars.

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  10. What if I want an item that is out of stock?

    Contact us to find out when it will be back in stock.

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  11. What is your privacy policy?

    Bikebug complies with the Commonwealth of Australia Privacy Act 1998 and does not disclose personal information other than to facilitate the purchase and supply of products or services from Bikebug or where required to by law. Information held is stored securely.

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  12. When will my card be charged?

    Your card will be charged when you confirm your order.

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  13. Which credit and debit cards can I use to pay?

    Any internationally accepted credit card is fine with us.

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  14. Where is your retail store and when can I visit?

     

    We have retail stores in Rosebery, North Sydney and Walsh Bay in NSW. Our addresses and opening hours are here.

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  15. Do you have a price-match policy?

    We are happy to match ANY price that is currently advertised to the consumer. Just use the 'price match' button on the product, fill in the details including a direct link to the competitor's product, and we will send you a price match code via return email valid for 3 days.

    In order for us to honour this, the match needs to be fair dinkum:

    The price-matched product must be exactly the same (model year, specifications, colour etc.) when comparing the Bikebug product to its competitor's.

    The product price set by the competitor must be advertised publicly, available to buy online, be available to all customers and must be valid.

    The competitor’s price excludes all special promotional deals and bulk buying. On top of this, discount vouchers or a further discount cannot be redeemed or obtained after a product has been price-matched.

    The competitor’s product must not be sold via any marketplace sites (eBay/Amazon), social networks, or in any auction.

    The product must be in stock at the time.

    The cost of GST, delivery costs and any import duties (if matching overseas prices), are inclusive to the total competitor’s price when price-matching. The cost of delivery will be calculated by the policies implemented by the competitor based on the product being ordered.

    We only price-match for delivery to Australian addresses.

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  16. How can I use a Promotional Code to claim a discount?

    The discount coupon code entry box is on the last page of the checkout process. Just enter the code and press the redeem button. For more detail please click here.

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  17. Is the pricing on Bikebug.com different to your physical stores (North Sydney, Rosebery, Walsh Bay)?

    The pricing on our site is for online purchases only, although you are able to request instore collection as your delivery method. 

    Our website prices are usually cheaper because they don’t include some of the fixed costs associated with running a bricks and mortar store.

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