Can I order online and pick up from your store?
Yes of course. Just specify instore pickup during the checkout process.BACK TO TOP
Do I need an account to shop at Bikebug.com?
No, you don’t need an account, but if you do, then you won’t have to enter your details every time you buy from us.BACK TO TOP
How do I place an order?
Just click on the ‘Buy Now’ button and follow the prompts.BACK TO TOP
How do I show prices shown in my local currency?
Just click on the ‘Change Currency’ button on the top right.BACK TO TOP
How do I tell if an item is out of stock or discontinued?
If there is no “Buy Now” button, then the item is out of stock or discontinued. You have probably arrived at the page by following an outdated link.BACK TO TOP
How do you secure my payment details?
We use the Commonwealth Bank Secure Payments Seal.
This seal is part of the Commonwealth Bank provided secure internet payment service we are using. It assures you that we are compliant with the internationally set Payment Card Industry Data Security Standards, which govern the secure storage and handling of your card data.
It also indicates that we consider the security of your credit card details to be of prime importance. All approvals on your card are obtained from your credit card provider in real time.
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If an item is available online, will it be available in store?
Not necessarily. We source our online products and instore from different sources, so they may be in one place but not the other. If you want to view an item, contact us.BACK TO TOP
What currency will I pay for my order in?
If you use Paypal it will charge you in the currency you select and then converted to your local currency. If you use a credit card it will charge you in Australian dollars.BACK TO TOP
What if I want an item that is out of stock?
Contact us to find out when it will be back in stock.BACK TO TOP
Bikebug complies with the Commonwealth of Australia Privacy Act 1998 and does not disclose personal information other than to facilitate the purchase and supply of products or services from Bikebug or where required to by law. Information held is stored securely.BACK TO TOP
When will my card be charged?
Your card will be charged when you confirm your order.BACK TO TOP
Which credit and debit cards can I use to pay?
Any internationally accepted credit card is fine with us.BACK TO TOP
- Where is your retail store and when can I visit?
We have retail stores around Australia. Our addresses and opening hours are here.BACK TO TOP
- Do you have a price-match policy?
Our commitment to great prices, extensive product range and exceptional customer service combined with the benefit of Australian warranty and backup are great reasons to shop with us.
We do our best to keep our prices as low as possible, but if one of our competitors advertises a lower price, please give us the opportunity to match it. We will definitely match it most times, but occasionally we may not be able to. However, we always appreciate the fact that you gave us the opportunity.
In order to execute a price matching request, send us a link to a webpage showing the lower price. We'll check all the details and, if it's approved, we'll send you an online discount voucher for you to use.
There are many sites selling products globally, not all of whom are serious about their business or back their products as extensively as we do, so we can’t monitor and match everyone, but we do try to match the retailers who are as serious about supporting their products as we are.
The competitor’s product must be identical to that offered at Bikebug and must be in stock.
Delivery costs, GST and duty will be considered when comparing prices. We will always add 10% GST to all products, as we don’t believe that it is fair to match prices with retailers outside Australia who don’t pay GST here and support our economy.
Thank you for considering us for your next purchase.BACK TO TOP
- How can I use a Promotional Code to claim a discount?
The discount coupon code entry box is on the last page of the checkout process. Just enter the code and press the redeem button. For more detail please click here.BACK TO TOP
- Is the pricing on Bikebug.com different to your physical stores?
The pricing on our site is for online purchases only, although you are able to request instore collection as your delivery method.
Our website prices are usually cheaper because they don’t include some of the fixed costs associated with running a bricks and mortar store.BACK TO TOP