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Frequently Asked Questions

Before Purchase

Delivery

After Purchase

Product

I want to ask more questions.

Delivery

  1. Can you deliver outside of Australia?
  2. How do I track the progress of my order?
  3. How will my order be delivered?
  4. Some items on my order are out of stock, will you send what you have or wait until all items are available?
  5.   Can I have free shipping on my order?  
  6. How long will delivery take?  
  7. How much will delivery cost?  
  8. When will my order be dispatched?  
  9. Will I have to pay customs charges in my country?

  1. Can you deliver outside of Australia?

    Yes we can.

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  2. How do I track the progress of my order?

    When your order is shipped, you will receive a tracking number so that you can monitor your order’s progress.

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  3. How will my order be delivered?

    We deliver using a courier service. For that reason we need a street address to deliver to.

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  4. Some items on my order are out of stock, will you send what you have or wait until all items are available?

    We will generally try to contact you to find out what you would like to do.

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  5.   Can I have free shipping on my order?  

    If your order is more than A$99, shipping is free within Australia.

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  6. How long will delivery take?  

     

    Australia Shipping:

    For most major cities and close regional towns your order should be delivered in 2 working days. For all other areas items should be delivered within 3 to 7 working days.

    International Shipping:

    Depending on where you are in the world, upon dispatch, you should receive your items within 5 working days.

     

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  7. How much will delivery cost?  


    Australian Shipping:

    FREE for ALL orders over A$99.00. No matter your item type.

    Orders of A$99.00 or under will incur a A$9.90 charge, no matter what the size.


    International Shipping:

      Zone 1 Zone 2 Zone 3
    Small box (Everything not listed below) A$19.90 A$24.90 A$54.90
    Wheel box (Wheels, trainers and baby seats ) A$49.90 A$69.00 A$169.00
    Bike box (All bikes, frames) A$99.90 A$350.00 A$700.00
    Bike travel cases A$299.00 A$399.00 A$700.00
    • Zone 1: New Zealand, Singapore, Hong Kong
    • Zone 2: Japan, Korea, Macau, Malaysia, South Africa, Thailand, United Arab Emirates
    • Zone 3: Rest of the world

    • All international shipping charges are cumulative.
      Please note: In order to optimise our international shipping and remain competitive globally, we may need to remove some items from their original boxes and re-box them into smaller boxes. This will allow us to keep our international shipping charges competitive.


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  8. When will my order be dispatched?  

     

    Most orders received before 12:30pm (AEST) for items in stock will be picked and dispatched the same day.

    We will always do our best to pick and dispatch orders received after 12:30pm (AEST) for items in stock on the same day. If this is not practicable, they will be picked and dispatched the following day.

    Out of stock or order in items will be dispatched the same day the item has been received from the supplier.

    Customers will be notified via email or telephone call with a revised dispatch date for any items that has not been dispatched within 2 working days of receipt.

    We don’t work over the weekend so orders received after 3pm on a Friday will be despatched first thing on a Monday.

     

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  9. Will I have to pay customs charges in my country?

    Shipments overseas might be subject to duties and taxes specific to the country of destination and these are the responsibility of the customer. It is against the law to understate the value of items we sell and we will not do this in any circumstances.

    If you decline to pay any duties or taxes that may be charged to you, your order may be returned to us by the courier. If it is returned to us then we will refund the amount of your order, less the original shipping cost and any return shipping cost that may be charged to us by our courier.

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