Change Currency
Close
Change Shipping
United States
Close
Categories
Sale Items
New Items
Bikes & Frames
Accessories
Bags & Luggage
Bar Tape & Grips
Bike Travel Cases
Bottles & Cages
Clothing
Creams & Rubs
Electronics
Gift Vouchers
Groupsets & Components
Handlebars & Stems
Helmets
Lights
Lubes & Maintenance
Nutrition
Pedals & Cleats
Power Meters
Pumps & CO2
Saddles
Seatposts & Clamps
Shoes
Steering
Sunglasses & Glasses
Suspension
Tools
Trainers
Tyres & Tubes
Wheels & Wheel Parts
100% Aussie

Frequently Asked Questions

Before Purchase

Delivery

After Purchase

Product

I want to ask more questions.

After Purchase

  1. Can I amend or change my order? How do I pay the difference?
  2. Do I have to pay for postage if I want to exchange an item?
  3. My order is processing, can I change my delivery address?
  4. My PayPal orders do not show on my account when I log in, why?
  5. Why has PayPal charged me more than what your site stated?
  6. Will I need to build my bike when it arrives?
  7. You said you have refunded me but I have not received the funds, where are they?
  8. I urgently need to exchange an item, what are my options?  
  9. Do you offer a warranty?
  10. How do I cancel an order?
  11. How long do I have to exchange an item?  
  12. What is your returns policy?

  1. Can I amend or change my order? How do I pay the difference?

    Due to the volume of orders placed on a daily basis it is not always possible to amend or change orders, once an order has started processing the most efficient way to change an item is to place a new order for the item required and return the unwanted item when you receive it.

    BACK TO TOP

  2. Do I have to pay for postage if I want to exchange an item?

    If the item is faulty or if it has to be returned because of an error on our part, we will refund the reasonable cost of freight, but please let us know how much you have been quoted before you send it back.

    BACK TO TOP

  3. My order is processing, can I change my delivery address?

    We aim to process your order as quickly as possible and often by the time you may need to change delivery address it can be very difficult to retrieve the order and make this change. If you find yourself in this awkward position please contact us, but we cannot guarantee this can be done.

    BACK TO TOP

  4. My PayPal orders do not show on my account when I log in, why?

    If you are having trouble with your PayPal order please contact us so we can ensure we give you the right direction to solve the problem. Please ensure the email address supplied is your PayPal email address, this will help speed the process and help correct problems. 

    BACK TO TOP

  5. Why has PayPal charged me more than what your site stated?

    All prices shown on our website use the current exchange rate. PayPal use their own rate which may be different.

    BACK TO TOP

  6. Will I need to build my bike when it arrives?

    If you order a complete bike then some assembly will be required. We recommend that this is carried out by a professional bike mechanic. This will generally mean inserting the seat post, straightening the handlebars, attaching the pedals, and inserting the front wheel.

    BACK TO TOP

  7. You said you have refunded me but I have not received the funds, where are they?

    If you have paid by Paypal your funds will have been refunded to your Paypal account. Refunds to credit cards can take up to 10 banking days to appear in your account. How can I pay for my order?

    BACK TO TOP

  8. I urgently need to exchange an item, what are my options?  

    You can view our Returns Policy here.

    BACK TO TOP

  9. Do you offer a warranty?

    All goods supplied by BikeBug are covered by the normal manufacturer's warranty. If anitem has failed, and you believe it to be a genuine claim for warranty, please contact us immediately. If it is found that the claim is genuine, and is covered by the manufacturers warranty, you will be given a Return Authorisation Number. At which point, you will need to go here, and fill out this document and send it to warranty@bikebug.com. You will also need to include a printed copy with the goods being returned.

    Certain products may need to be returned to the manufacturer/distributor for a warranty inspection before a course of action can be decided. In some cases, depending on the type of product and the fault at hand, a repair will be made rather than the product being replaced. Please do not assume that a credit will be issued or a replacement for your product will be offered. We will endeavour to return your product as quickly as possible. If there is a delay due to the nature of the repair, or a delay beyond our control, we will inform you and do whatever possible to limit the turnaround time of your product. Please bare in mind that the warranty procedures vary from brand to brand, and from distributor to distributor. For more information on the warranty aspects of your product, please visit that manufacturer's website.

    Due to health and safety regulations, we request all used clothing to be washed prior to returning back to us and used footwear must also be cleaned.

    All goods must be returned to the following address; BikeBug – Unit 3/595-615 Princes Hwy, TEMPE NSW 2040. Click here for address label. The Return Authorisation Number must be clearly written on the outside of the box.

    Please do not return goods to our North Sydney store. This might delay the warranty process, and your goods may be misplaced. Our North Sydney store is not ideally equipped to handle warranty requests, and the subsequent delivery of these goods.

    The cost of goods being returned to BikeBug is your responsibility. We strongly suggest using a parcel service that is traceable. BikeBug will not be held liable for any goods lost in transit.

    BACK TO TOP

  10. How do I cancel an order?

    Just contact us and as long as the order has not been processed, we will cancel the order and refund your money. 

    BACK TO TOP

  11. How long do I have to exchange an item?  

    You can view our Returns Policy here.

    BACK TO TOP

  12. What is your returns policy?

    You can view our Returns Policy here.

    BACK TO TOP