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Shipping Policy
       

 Shipping Costs:

Australian Shipping:

FREE for ALL orders over A$100.00. No matter your item type.

  • Orders of A$100.00 or under will incur a A$9.90 charge, no matter what the size.

International Shipping:

  • A$24.90 charge will apply to orders shipped internationally (Excluding complete bikes, frames, trainers, bike bags, baby seats and wheels).
  • Wheels (pair or single), baby seats and trainers will incur a A$75.00 freight charge.
  • Complete bikes, bike bags and frames will incur a A$150.00 freight charge.
  • We reserve the right to cancel any international order that may incur excessive freight costs.


 Order Processing:

  • Orders received before 5:30pm (AEST) for items in stock will be dispatched the following workday. Complete bikes will be dispatched within 3 days of receiving your order.
  • Out of stock or order in items will be dispatched the same day the item has been received from the supplier.
  • Customers will be notified via email or by phone with a revised dispatch date for any items that have not been dispatched within 2 working days of receipt.


 Shipping Times:

Australia Shipping:

  • For most major cities and close regional towns, upon dispatch, you should receive your items within 2 working days. Larger items may take a little longer. 
  • For all other areas, your items should be delivered within 3 to 7 working days.
  • Sometimes things happen that are out of our control which lead to delays. If you have not received your order within a time you consider to be reasonable, please feel free to contact us so we can chase it up.

International Shipping:

  • Depending on where you are in the world, upon dispatch, you should receive your items within 5 working days.
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