FREE for ALL orders over A$39.00. No matter your item type.
Orders of A$39.00 or under will incur a A$9.90 charge, no matter what the size.
| ||Zone 1 ||Zone 2 ||Zone 3
|Small box (Everything not listed below)
|Wheel box (Wheels, trainers and baby seats )
|Bike box (All bikes, frames)
|Bike travel cases
- Zone 1: New Zealand, Singapore, Hong Kong
- Zone 2: Canada, Japan, Korea, Macau, Malaysia, South Africa, Thailand, United Arab Emirates, United States, UK, Austria, Belgium, Denmark, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland
- Zone 3: Rest of the world
All international shipping charges are cumulative.
Please note: In order to optimise our international shipping and remain competitive globally, we may need to remove some items from their original boxes and re-box them into smaller boxes. This will allow us to keep our international shipping charges competitive.
- Orders received before 5:30pm (AEST) for items in stock will be dispatched the following workday. Complete bikes will be dispatched within 3 days of receiving your order.
- Out of stock or order in items will be dispatched the same day the item has been received from the supplier.
- Customers will be notified via email or by phone with a revised dispatch date for any items that have not been dispatched within 2 working days of receipt.
- For most major cities and close regional towns, upon dispatch, you should receive your items within 2 working days. Larger items may take a little longer.
- For all other areas, your items should be delivered within 3 to 7 working days.
- Sometimes things happen that are out of our control which lead to delays. If you have not received your order within a time you consider to be reasonable, please feel free to contact us so we can chase it up.
- Depending on where you are in the world, upon dispatch, you should receive your items within 5 working days.
- Before signing for a damaged delivery please check the condition of the goods. If you are in any doubt about their condition, then please do not sign for it "in good order and condition". Simply reject the delivery and we will send you a replacement.