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Terms / Privacy Notice (In Plain English)

  • Warranty
  • Returns
  • Payment
  • Coupons
  • Trade-in Your Old Bike
  • Store Pickup
  • Stock Availability
  • Colnago C60, V1-r and Master Framesets
  • Bike Assembly
  • Commercial Quantities and Excessive Shipping Costs
  • Applicable Law
  • PDF / Acrobat Reader®



    All goods supplied by BikeBug are covered by the normal manufacturer's warranty. If an item has failed, and you believe it to be a genuine claim for warranty, please contact us immediately. If it is found that the claim is genuine, and is covered by the manufacturers warranty, you will be given a Return Authorisation Number. At which point, you will need to go here, and fill out this document and send it to You will also need to include a printed copy with the goods being returned.

    Certain products may need to be returned to the manufacturer/distributor for a warranty inspection before a course of action can be decided. In some cases, depending on the type of product and the fault at hand, a repair will be made rather than than the product being replaced. Please do not assume that your product will be replaced. We will endeavour to return your product as quickly as possible. If there is a delay due to the nature of the repair, or a delay beyond our control, we will inform you and do whatever possible to limit the turnaround time of your product. Please bare in mind that the warranty procedures vary from brand to brand, and from distributor to distributor. For more information on the warranty aspects of your product, please visit that manufacturer's website.

    Due to health and safety regulations, we request all used clothing to be washed prior to returning back to us and used footwear must also be cleaned.

    All goods must be returned to the following address; BikeBug – Unit 3/595-615 Princes Hwy, TEMPE NSW 2040. Click here for address label. The Return Authorisation Number must be clearly written on the outside of the box.

    Please do not return goods to our North Sydney or Rosebery store. This might delay the warranty process, and your goods may be misplaced. Our stores are not ideally equipped to handle warranty requests, and the subsequent delivery of these goods.

    The cost of goods being returned to BikeBug is your responsibility. We strongly suggest using a parcel service that is traceable. BikeBug will not be held liable for any goods lost in transit.

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    You can view/download our Returns Form by clicking here.

    If you want to return something because you have changed your mind or made the wrong choice, we will refund the purchase price as long as you return it to us within 100 days. When you return it, don't forget to complete our returns form and pack it with the item. The item must still be in its original packaging and not have been used, fitted, or marked in any way. We take every care when packing your order to make sure that it arrives in good condition so can you please do the same for returns. If they aren't received by us in good condition then we may not be able to process your refund. 

    If you want to exchange something please place a new order for your new item and return the old item to us for a refund.

    You can also return it to any of our locations along with a returns form, and they will forward it to us for processing of your refund.

    If something is not what you ordered, or if something is missing or there is some other problem, please contact us via email as soon as practicable so we can sort it out. Please do this before returning your purchase, as the problem may be able to be solved without the cost and hassle of sending it back. If the item has to be returned because of an error on our part, we will refund the reasonable cost of freight, but please let us know before you send it back. When you return it, don't forget to complete our returns form and pack it with the item. 

    If something is broken or not working, then please don't use the Returns Form. Please use the warranty procedures above instead.

    A 25% restocking fee applies to returned bikes and frames. The restocking fee will be deducted from the refund.

    If the item returned was sold into a country other than Australia and you paid import duty on it, you will have to apply for a refund yourself (for example, by supplying to your local authority proof of payment of the duty and proof that the item has been returned to us).

    If you contact us by email, please include your order number for easy reference. If you wish to phone us, please have the order number and other details handy.

    Returns For Commercial Customers

    A 25% restocking fee applies to returns from bike shops or bike mechanics, and to orders that are deemed to be of a commercial nature. The restocking fee will be deducted from the refund.

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    We accept Mastercard, Visa, AMEX and Paypal. Credit card transactions are processed by the Commonwealth Bank of Australia, which uses state-of-the-art systems to ensure security.

    If an item ordered is unavailable, we will contact you. If you wish to cancel the order we will promptly refund your payment to your credit card or Paypal account. Please note that sometimes it may takes a number of days for the transfer of funds to appear on your statement.

    10% Goods and Services Tax (“GST”) applies to sales to addresses within Australia and is included in the Australian dollar advertised price of each item. Items advertised for sale in a foreign currency will only be delivered to a foreign address and these prices do not include GST.

    Overseas Shipments
    Shipments overseas might be subject to duties and taxes specific to the country of destination and these are the responsibility of the customer. It is against the law to understate the value of items we sell and we will not do this in any circumstances.

    You will be charged in Australian Dollars. The amounts shown in foreign currencies are for the purposes of comparison only. The exchange rates used by Paypal and your credit card providers are not necessarily the same as ours.

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    Here's how to use your coupon code:

    • Shop - add the items you want to your cart by clicking on the [BUY NOW] button.
    • Check out - click the [Checkout] button, enter your shipping information, and select a payment method for the balance of your order.
    • Apply a Coupon - locate and enter your coupon code in the checkout confirmation page and click on the [Redeem] button.
    • Confirm and SAVE - Review your total and click the [Confirm order] button to finalize the purchase.

    The Fine Print:

    1. Each coupon is identified by a Coupon Code and has different requirements and rewards applicable to that code. Please check your coupon -- all requirements stated on the coupon must be met to receive the discount.

    2. Coupon values are as specified in the description that comes with the coupon.

    3. Coupons are redeemable only on the web site.

    4. Some coupons may be only valid for certain products or categories. In this case, the entire coupon amount is only applicable to these valid products and/or categories, not the entire cart.

    5. Some coupons may exclude “Clearance” items. If your coupon has a minimum purchase requirement, then the value of these items will not apply towards the minimum purchase amount.

    6. A coupon cannot be used to pay for taxes, shipping and handling or other statutory charges. If your coupon has a minimum purchase requirement, then taxes, shipping and handling and other statutory charges do not apply towards the minimum purchase amount.

    7. Only one coupon code can be used per order.

    8. Each coupon is valid for a limited time only and expires on the date specified in the offer.

    9. Coupons are not for resale and are not redeemable for cash.

    10. Coupons cannot be replaced if lost, stolen or otherwise misplaced.

    11. A coupon cannot be applied to orders already placed with

    12. If a coupon is used and your entire order is cancelled or rejected, or if you return all items in your order, you will be refunded the actual amount paid and your coupon will no longer be valid.

    13. reserves the right to discontinue or change a coupon at any time.

    14. Due to the requirements of our payment processors, if the total of your shopping cart with coupon applied comes to $0.00, then we will add a charge of $0.01(or JPY10 in Japan) to your cart. This is not applicable to in-store collections.

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    Trade-in Your Old Bike

    • Trade-in value is determined solely by Bikebug.
    • Any used bike must be in safe, working condition to qualify for trade-in.
    • For an online trade-in, we need to receive a complete set of photos of acceptable quality, showing the overall condition and specific condition of shifters, cranks, pedals, front and rear derailleur, wheels, seat and frame. See below for an example of what we require.
    • For online trade-ins, once we agree on a trade-in value, you will need to send the bike to us. When we receive the bike and it is as described we will forward the voucher to you by email.
    • The cost and risk of sending the bike to us is the customers responsibility.
    • The voucher issued is only valid towards the cost of the bike nominated at the time of trade in valuation.
    • To complete a trade-in application, we need to see an accredited government I.D. including photo (eg. drivers licence), plus an official statement showing a matching address (eg, credit card, bank statement or phone bill, etc.)
    • Before a bike and any attached goods can qualify for trade-in, you must complete and sign a Used Bike form to confirm that you wholly own all goods being traded and personally purchased them from an official source.
    • If you are not the owner, you must declare the official owner of the bike and declare that you have authority to trade the goods.
    • If for any reason another person lays claim to ownership of the bike and has reasonable proof, you agree to repay Bikebug the money that has been exchanged in the agreement.
    • Bikebug is able to do a criminal history check and discuss this product in full with any authorities.
    • Bikebug may advertise or resell the bike in any way seen fit.
    • Bikebug reserves the right to reject any trade-in application at its discretion.
    • voucher conditions as specified on our website also apply.

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    Store Pickup - ID required

    If you have taken the option to pick up your items from one of our stores, please either bring your driver's licence or some other form of photo ID.  (If you do not have any photo ID, a printout of the invoice will be fine).

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    Stock Availability makes every effort to ensure that items stated as being in stock are available for sale, but occasionally we get it wrong. If this happens, we will get in touch with you so you can decide whether or not to wait for the item you want to come back into stock (if it is still available), choose another item that suits you, or cancel the order and receive a full refund.

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    Colnago C60, V1-r and Master Framesets

    Normally these models are available on an order only basis and are subject to lengthy manufacturer’s lead times, sometimes as long as 16 weeks and up to 6 months for the Master frameset. For these we offer a 14 day cooling off period from when you first place the order, if we do not have the one you want in stock and have to order it in. If during the 14 days you change your mind and decide that you do not want to proceed with the purchase, we are happy to give you a full refund. After then, it is non-refundable unless we are unable to effect delivery to you within 16 weeks (or 6 months for the Master), in which case we will give you the option of cancelling the order and receiving a full refund.

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    Bike Assembly

    To keep freight costs to a minimum, bicycles require some assembly. This may include fitting the wheels, handlebars, pedals, seatpost and seat, and front brake caliper. This should not be attempted by the customer unless familiar with modern bicycle assembly and should otherwise be carried out by a competent bicycle mechanic.

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    Commercial Quantities and Excessive Shipping Costs

    We reserve the right to cancel orders that are deemed to be of a commercial nature or are of commercial quantities.

    We reserve the right to cancel any order due to excessive shipping costs.

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    Applicable Law

    It is agreed that the laws applicable to New South Wales, Australia only will apply in interpreting our agreement and any disputes arising from it.

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    PDF / Acrobat Reader®

    The forms on this site are created in PDF format. To view and print PDF files, you need the free Acrobat Reader. If you don't have it, you can get it here.

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    Bikebug complies with the Commonwealth of Australia Privacy Act 1998 and does not disclose personal information other than to facilitate the purchase and supply of products or services from Bikebug or where required to by law. Information held is stored securely.

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