Shops: All our shops except Melbourne (Prahran) are currently open and trading hours are available on our website. Please note that Click and Collect order will take slightly longer to be available due to delays from our freight providers.
IMPORTANT: Melbourne (Prahran) store will have contactless collection of online orders from Monday to Friday 11am to 3pm. At this time we will unfortunately not be able to assist with any of our normal in store services.
Shipping: Australia Post and other freight providers have noted that they have delays with deliveries due to unexpected parcel volumes and disruptions with air and road transport.
Dispatch: We have no delays in dispatching orders and comply with all current government regulations in relation to COVID-19.
International Delivery: There are currently significant delays experienced.
Impact on shipping:
Our freight providers are working to ensure parcels are delivered as quickly and safely as possible. All of them have also taken extra measures to protect the health and safety of customers and their staff by reducing physical interaction.
Please note that deliveries to WA and rural areas are severely impacted at the moment. Updates to the Australia Post response and procedures can be found via the link below:
Australia Post COVID-19 Response
International Delivery: Due to flight cancellations and government restrictions, there are currently delays and disruptions to all international deliveries - Australia Post International Updates
Impact on dispatch:
We have no delays in dispatching orders. We ensure safe working procedures for the team in the warehouse and comply with all current government regulations in relation to COVID-19.
Impact on product availability:
Increased demand has caused some of our favourite products not to be available currently. We are constantly working with our suppliers to ensure we get what you need as soon as possible. Please check on a regular basis as we do receive stock daily.
Impact on Customer Service:
Our customer service team is working efficiently and striving to offer the best possible service.
We hope you stay safe, healthy and enjoy riding!
The team at Bikebug.