You can view/download our Returns Form by clicking here
If you've made a purchase via our store and wish to return it due to an incorrect selection, you have 30 days in which to make the return. This period starts upon successful receipt of the purchased item(s) and we will refund the purchase price - not including shipping costs - on the condition the return is instigated within this timeframe.
A return must be accompanied by a completed returns form (which can be found here) along with a copy of your tax invoice with the returned product highlighted. It is vital you ensure the item is in its original packaging and condition - it must not have been used, fitted or marked in any way. Failure to do so may compromise our ability to provide a refund.
In order for us expedite your refund, all returns must be returned via the website. All returns need to be accompanied by a Returns Form.
For product exchanges, please place a new order for the new item and return the old item via the process listed above - subject to the same conditions - for the requisite exchange.
If the return is being instigated due to an error on our part, we will refund the original purchase price INCLUDING shipping. Please advise us if this is the case before commencing the returns process.
Once a return has been approved, it will be processed within two (2) days of receiving the return at our warehouse. You will receive a refund via your original payment method.
A 25% restocking fee applies to returned bikes and frames. The restocking fee will be deducted from the refund.
If you contact us by email, please include your order number for easy reference. If you wish to phone us, please have the order number and other details handy.
If you have received damaged, faulty, or incorrect products, you will be given the choice of a repair (if applicable), refund, or replacement. For goods that are faulty or not functional please use the warranty procedures listed below.
We reserve the right to reject any return if we believe that our returns process is being abused or for unreasonable repetitious returns.
We strongly suggest using a parcel service that is trackable and requires a signature on delivery. Bikebug will not be held liable for any goods lost in transit.
Returns For Commercial Customers
A 25% restocking fee applies to returns from bike shops or bike mechanics, and to orders that are deemed to be of a commercial nature. The restocking fee will be deducted from the refund.