Shipping Policy
In stock express orders will be dispatched within 24 hours of ordering (business days).
Complete bikes will be dispatched within 3 days of receiving your order.
All international shipping charges are cumulative. Shipments overseas might be subject to duties and taxes specific to the country of destination and these are the responsibility of the customer. It is against the law to understate the value of items we sell and we will not do this in any circumstances.
- Zone 1: New Zealand, Singapore, Hong Kong
- Zone 2: Japan, Korea, Macau, Malaysia, South Africa, Thailand, United Arab Emirates
- Zone 3: Rest of the world
Tracking Your Order
After checkout, you will receive full tracking details via email
Shipping Damage
Before signing for a damaged delivery please check the condition of the goods. If you are in any doubt about their condition, then please do not sign for it "in good order and condition". Simply reject the delivery and we will send you a replacement.
All of our small and medium parcels (excluding Oversize items like Bikes) are sent with Australia Post. The best way to track and manage your deliveries is with the Australia Post mobile app. Get the AusPost app |
Same Day Delivery Service
Bikebug Same Day service is now available to selected Brisbane postcodes.
This service only delivers between 6pm - 9pm
No PO Boxes or Parcel Lockers
Residential Addresses Only
The On Demand delivery service option is available Monday to Friday (excluding public holidays). Order before 12pm to receive it between 6pm and 9pm that evening. On Demand delivery service has a flat rate of $14.90 for small to medium items only.
This is an on-demand sign-on delivery service that does not have the Authority to Leave (ATL) option. Please note that we are unable to deliver to business addresses, and the delivery address must be a residential home address. If you are not at home during the delivery, your package will not be left anywhere. If you are not home, your order will be returned to the depot, and you will be notified that the delivery attempt was made. The delivery team will make another attempt the next day during the same time window. However, if the second delivery attempt fails, the package will be returned to Bikebug.
Location Availability
On Demand delivery is currently only available within the following postcodes:
4000, 4051 | 4005-4014 | 4017-4018 | 4029-4032 |
4034-4036 | 4053-4054 | 4059-4061 | 4064-4068 |
4072-4078 | 4101-4123 | 4127-4129 | 4131-4132 |
4151-4161 | 4163-4164 | 4169-4174 | 4178-4179 |
ATL [Authority To Leave] Policy
NOTE: All orders shipped by us automatically require a signature as proof of delivery. If you authorise our shipping company to leave your order unattended without signing for the delivery you do so at your own risk. Bikebug and affiliated companies will not be held liable for the loss, theft or misplacement of such orders.