Shipping Policy

In stock express orders will be dispatched within 24 hours of ordering (business days). 

Complete bikes will be dispatched within 3 days of receiving your order.

We understand that quality, competitive priced products and exceptional service are all important as a BikeBug customer which is why we are evolving the way we source and deliver quality products.

To expand our product range and to give you the widest choice possible, BikeBug utilizes multiple supply arrangements with suppliers which include a mixture of Australian Warehoused Stocked products, Product Feed items stored at supplier locations and Drop Shipped items from various Suppliers. 

Regardless of the supply options we offer you, the way you order and the way you receive your products will not change, however delivery times may vary slightly depending on where our product is being sourced from and what supply arrangement we have in place for a specific product. This will be communicated with you at time of purchase and is listed within the individual product pages on our site. 

Keep in mind that our exceptional service will not change, so we will communicate with you,every step of the way to ensure you know when your products will be delivered.

If you have any questions related to our shipping options please reach out to our customer support team. 


All international shipping charges are cumulative. Shipments overseas might be subject to duties and taxes specific to the country of destination and these are the responsibility of the customer. It is against the law to understate the value of items we sell and we will not do this in any circumstances.

  • Zone 1: New Zealand, Singapore, Hong Kong
  • Zone 2: Japan, Korea, Macau, Malaysia, South Africa, Thailand, United Arab Emirates
  • Zone 3: Rest of the world

Tracking Your Order

After checkout, you will receive full tracking details via email


Shipping Damage

Before signing for a damaged delivery please check the condition of the goods. If you are in any doubt about their condition, then please do not sign for it "in good order and condition". Simply reject the delivery and we will send you a replacement.


AusPost App Logo All of our small and medium parcels (excluding Oversize items like Bikes) are sent with Australia Post. The best way to track and manage your deliveries is with the Australia Post mobile app.

Get the AusPost app

Same Day Delivery Service

Bikebug Same Day service is now available to selected Brisbane postcodes.

This service only delivers between 6pm - 9pm

No PO Boxes or Parcel Lockers

Residential Addresses Only

The On Demand delivery service option is available Monday to Friday (excluding public holidays). Order before 12pm to receive it between 6pm and 9pm that evening. On Demand delivery service has a flat rate of $14.90 for small to medium items only.

This is an on-demand sign-on delivery service that does not have the Authority to Leave (ATL) option. Please note that we are unable to deliver to business addresses, and the delivery address must be a residential home address. If you are not at home during the delivery, your package will not be left anywhere. If you are not home, your order will be returned to the depot, and you will be notified that the delivery attempt was made. The delivery team will make another attempt the next day during the same time window. However, if the second delivery attempt fails, the package will be returned to Bikebug.

Location Availability

On Demand delivery is currently only available within the following postcodes:

4000, 4051 4005-4014 4017-4018 4029-4032
4034-4036 4053-4054 4059-4061 4064-4068
4072-4078 4101-4123 4127-4129 4131-4132
4151-4161 4163-4164 4169-4174 4178-4179

ATL [Authority To Leave] Policy
NOTE: All orders shipped by us automatically require a signature as proof of delivery. If you authorise our shipping company to leave your order unattended without signing for the delivery you do so at your own risk. Bikebug and affiliated companies will not be held liable for the loss, theft or misplacement of such orders.

Trade Customers

Please note: these rates only affect Trade Customers.