Shipping Policy

Australian Shipping

Delivery Times:


  Capital Cities Close Regional Rural & Remote
Express Shipping Next Day 1-3 business days 2-4 business days
Standard Shipping 2-5 business days 2-7 business days 3-10 business days

  • In stock express shipping orders will be dispatched same-day if ordered before 3pm.
  • Complete bikes will be dispatched within 3 days of receiving your order.
  • Out of stock or order in items will be dispatched the same day the item has been received from the supplier.
  • Customers will be notified via email or by phone with a revised dispatch date for any items that have not been dispatched within 2 working days of receipt.

Standard Shipping Charges:


  Capital Cities Close Regional, Rural & Remote
Order Value > $99.00 FREE FREE
Order Value < $99.01 $9.90 $14.90

Express Shipping Charges:


  Capital Cities Close Regional, Rural & Remote
Order Value > $99.00 $9.90 $14.90
Order Value < $99.01 $14.90 $19.90

Bulky Shipping Charges:


Standard Shipping Charges
Capital Cities Close Regional, Rural & Remote
$9.90 $19.90

Express Shipping Charges
Wheel box (Wheels, trainers and baby seats) $120.00
Bike box (All bikes, frames) $190.00
Bike travel cases $140.00

  • Applicable to any order containing complete bikes, frames, wheels, trainers and travel cases.
  • All bulky order will be dispatched via our standard shipping carriers.

Tracking your Order:

  • After checkout, you will receive full tracking details via email

Shipping damage:

  • Before signing for a damaged delivery please check the condition of the goods. If you are in any doubt about their condition, then please do not sign for it "in good order and condition". Simply reject the delivery and we will send you a replacement.

 

 

International Shipping

Delivery Times:

  • Depending on where you are in the world, upon dispatch, you should receive your items within 5-7 working days.

Shipping Charges:


  Zone 1 Zone 2 Zone 3
Small box (Everything not listed below) $19.90 $24.90 $54.90
Wheel box (Wheels, trainers and baby seats) $49.90 $69.00 $169.00
Bike box (All bikes, frames) $99.90 $350.00 $700.00
Bike travel cases $299.00 $399.00 $700.00

  • Zone 1: New Zealand, Singapore, Hong Kong
  • Zone 2: Japan, Korea, Macau, Malaysia, South Africa, Thailand, United Arab Emirates
  • Zone 3: Rest of the world

  • All international shipping charges are cumulative.

  • Shipments overseas might be subject to duties and taxes specific to the country of destination and these are the responsibility of the customer. It is against the law to understate the value of items we sell and we will not do this in any circumstances.